Terms & Conditions

Table of Contents

These Terms & Conditions (“Terms”) govern your use of this website (atroot.hk) and the services provided by Atroot Global Limited (“we”, “us”, “our”). By using this website or engaging us to provide services, you accept these Terms.

1. Definitions

“Services” means the technology and digital solutions we provide, including but not limited to enterprise websites and digital platforms, acquisition and customer-service systems, business-process automation and system integration, brand content and video production, RegTech and data governance, and managed technology and support (see the “Services” pages of this website);
“Client” means the person or entity engaging us to provide Services;
“Deliverables” means the materials we deliver to a Client in respect of specific Services.

2. Scope of services

The specific content, scope, timetable and fees of the Services are set out in the quotation, service agreement or statement of work signed by both parties. Any additional work not confirmed in writing by both parties may be quoted separately.

3. Quotations, engagement and service agreements

Your engagement takes effect only upon written confirmation by both parties (whether by acceptance of a quotation or a signed service agreement). We reserve the right to review any engagement and to decide whether to accept it.

4. Client responsibilities

The Client shall:

Provide accurate, complete and timely information and instructions;
Ensure it owns or has obtained all necessary rights or authorisations in respect of the content it provides (including text, trade marks, images, audio-visual material and data);
Cooperate in respect of third-party systems, accounts and access credentials required for the Services;
Comply with all applicable laws and regulations.

5. Fees and payment

Fees, payment methods and timing are set out in the quotation or service agreement. Unless otherwise agreed in writing:

Invoices are payable within the stated period;
Where payment is overdue, we may suspend the Services and reserve all rights to recover the amount due;
Amounts paid are non-refundable, save where mandatory law provides otherwise.

6. Intellectual property

Upon full payment of the relevant fees, our rights in the Deliverables for those Services transfer to the Client as agreed between the parties;
We retain all rights in our pre-existing and background materials, including methodologies, frameworks, generic components, templates, tools and know-how, and may freely use them in other projects;
Unless the Client objects in writing, we may present the project as a case study, within the scope of the Client’s name and the Deliverables.

7. Third-party services and content

The Services may involve third-party platforms, service providers or software. Their use is subject to those third parties’ terms and policies, and we are not responsible for the interruption, change or conduct of third-party services.

8. Confidentiality

Each party shall keep confidential the other party’s confidential information learned in connection with the Services and shall not use it for purposes other than the Services, except where disclosure is required by law or regulation, or where the information is already public.

9. Representations and warranties

We will provide the Services with reasonable skill and professional care;
The results of the Services (including any acquisition, traffic, conversion or business outcome) depend on market conditions, platform policies, Client cooperation and many external factors; we do not guarantee, and make no promise of, any particular result;
The content of this website is for general reference only and does not constitute professional advice.

10. Limitation of liability

To the maximum extent permitted by law:

We shall not be liable for any indirect, incidental, special or consequential loss (including loss of profit, goodwill or data);
Our total liability in respect of the Services shall not exceed the fees paid by the Client for the relevant Services.

Nothing in this clause excludes liability that cannot be excluded by law (such as liability for death or personal injury caused by negligence).

11. Changes, suspension and termination

We may suspend or vary the Services for maintenance, upgrades or external factors;
Either party may terminate the Services by written notice in accordance with the agreement;
On termination, the Client shall pay for Services provided up to the date of termination.

12. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control (including natural disasters, war, epidemics, acts of government, and network or power failures).

13. Amendments

We may amend these Terms from time to time; the amended version takes effect when posted on this page. Your continued use of this website or the Services after an amendment constitutes acceptance.

14. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

15. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. The parties submit to the exclusive jurisdiction of the Hong Kong courts.

16. Language versions

These Terms are governed by the Traditional Chinese version. In the event of any discrepancy between a translated version and the Chinese version, the Traditional Chinese version prevails.

17. Contact us

Atroot Global Limited Email: [email protected] Address: Unit 2601, One Midtown, 11 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong

Effective date: 1 January 2026